Service Cloud

It’s a dog eat dog world out there, which means businesses are constantly looking for ways to rise above the competition. Superior customer service is crucial to connecting with potential clients and maintaining an outstanding reputation. A problem that often arises, however, is once a company gains an advantage, competitors try to swoop in and poach clients. If this happens to you, don’t lose faith. OrchidTech and Service Cloud can help you supercharge your customer service and propel you ahead of the competition. With a properly implemented Salesforce Service Cloud, you can deliver a more personalized experience to your clients. Not only will they become repeat customers, but also they’ll tell others about you. The result is more sales and a great ROI.

Why OrchidTech

Service Cloud saves time, reduces costs, and multiplies productivity by automating service processes, streamlining workflows, and allowing customers to use multiple communication channels (it’s available using any device, including mobile).

Our team begins by mapping your processes to Salesforce current best practices. Following the mapping phase, we provide a report with a game plan for speeding up productivity. This may include a variety of easy-to-employ tasks:

  • Automating service department processes and activities
  • Streamlining ticket management from creating to closing tickets (the workflow automatically assigns tickets and escalates based on business requirements)
  • Building an efficient knowledge base
  • Giving management access to reports and dashboards to track progress and the effectiveness in closing tickets
  • Customizing the Service Cloud interface so it fits your business process (i.e. call scripts, case history, and account and contact information)

In addition to optimizing Service Cloud, OrchidTech Salesforce consultants can also help with tasks such as integrating Salesforce with other business-critical systems, training employees, reinforcing Salesforce with AppExchange applications, and importing data from different CRM and other systems.

Get the best quality services you deserve

We help firms become more resilient & sustainable. Get ready to become more productive & innovative with OrchidTech